An upgrade is when you buy a mobile device through Verizon to replace a mobile device that's already using a line on your account. You can upgrade by buying a new or certified pre-owned device , and paying full price or using device payments. The device must be " upgrade eligible " to use device payments. You can also replace a device on your account with a device you already own. Learn more on the Bring Your Own device page. You can upgrade a device if your account is not past due and you bought the device you want to replace:.
To learn if your current device can be upgraded, go to your Device overview in My Verizon. Scroll down to view your devices. To find the upgrade eligibility date for other devices, tap the device, then tap Check Upgrade Options. Pending orders must be completed or removed before you can upgrade a device An Account Owner or Account Manager can remove a pending order on your My orders page in My Verizon. Tap or click View pending account changes then follow the prompts to delete the pending account change.
Learn more on our Pending Orders Information page. You can upgrade an upgrade-eligible, non-phone device e. If you use device payments for the new device, then you can only upgrade to the same type of device i. If you pay full price, you can upgrade to any device type, including a phone. If your account is not past due and you have an upgrade eligible device, you can upgrade by visiting your Device overview in My Verizon.
Choose the device you want to replace and follow the prompts. If you have a device on your account that's " upgrade eligible " you can transfer that eligibility to a device on your account that isn't eligible. When you transfer eligibility to another device, the original eligible device:. This fee applies regardless of the device type, since each device is set up individually:. For this charge, Verizon gives access to a range of services, tools and personalized support to help ensure your device is set up for a seamless experience on America's most awarded network:.
You can check your order status on your My orders page in My Verizon. Tap an order to view its status. You must be signed up for the Bill to Account option to have equipment purchases charged to your account:. Accessibility Resource Center Skip to main content.
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Support overview. Mobile support overview. Account management. International trip planner. Order status. Stay away from small third party stores! I am a consumer myself so I understand that you want to know what you pay for upfront, Lg I would love to help and see what happened. I have sent you a private message so I can assist. Customers are still charged for the upgrade fee if they purchase a new phone at the full retail price from Verizon Wireless.
The only way to avoid the upgrade fee completely is to purchase the phone from the manufacturer directly. If a post answered your question, please mark it as the answer. Verizon Wireless has had an upgrade fee since April The amount of the fee and when it is charged as changed since. Those changes and the reasons why as noted in the press releases from Verizon Wireless at the time of their announcement. Robbquise, we see you have had a few replies. Have all your questions been answered?
Accessibility Resource Center Skip to main content. Personal Business. Shop Shop Shop Close. Shop all. Shop all deals. Free phones. My offers. Fios Home Internet. Bring your own device. Certified pre-owned. Featured smartphones. Other phones. Trade in your device. Shop all accessories. Phone accessories. Tablet accessories. Watch accessories. Shop all plans. Shared data. International services. Connected devices. Those who serve. Kids plans. Student plans. Other plans. Shop all home solutions.
LTE Home Internet. Fios TV. Prepaid overview. Shop all entertainment. Apple Arcade. Google Play Pass. Apple Music. YouTube TV. Financial services. Why Verizon. Why Verizon overview. Wireless coverage map. Network awards. Global coverage. Get more. Verizon Up. Device protection. Verizon Cloud. Health discounts. Social impact. Support Support Support Close.
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